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Legal Notice
Short Term Lets & Holiday Rentals
PAYMENT OF MONIES
The London Agent requires a payment to be made before we can confirm the let. We will continue to market the property until the payment is received.
A Guest booking less than six weeks before the start of the term should make the payment on receipt of the initial monies statement. The balance of monies due should be paid in cleared funds within two business days.
Initial monies can be paid by bank transfer debit or credit card. Please include bank charges and allow for currency fluctuations when making a transfer.
GENERAL INFORMATION
These are the terms and conditions that apply when you transact with The London Agent. Registered address is Office 404 4th Floor Albany House, 324/326 Regent Street, London W1B 3HH, ENGLAND. Registered with Companies House in London & Wales no 6744644.
The London Agent (UK) Ltd trading as The London Agent is a residential lettings and management company. We do not own the properties advertised on the site. When you book accommodation published at www.thelondonagent.co.uk the agreement to rent is not between you and The London Agent. Agreement to use accommodation or other services offered and published is made between the Provider, who may be the owner or property manager, and the Guest by accepting the terms of the Short Let Booking Contract. The Short Let Booking Contract and the letting are all governed by and shall be construed in accordance with English law. By accepting the Short Let Booking Contract you agree to submit to the exclusive jurisdiction of the English courts.
The London Agent accepts the booking and payment on the understanding that all Guests have read, understood and accept the terms of the Short Let Booking Contract.
Information that we provide is supplied in good faith and reasonable measures are taken to ensure the accuracy thereof. However, no warranties are expressed or otherwise implied relating to accuracy, fitness for purpose, compatibility or security. Information is provided on the understanding that The London Agent is not engaged in rendering advice and should not be wholly relied upon when making any related decision.
The London Agent will not be liable for any accident, damage, loss, expense or inconvenience to person or property that you or any third party may suffer arising out of or in any way connected with your reservation and stay at the Property. The Guest is advised to take out insurance to cover any loss, damage or personal injury.
We may share details about the performance of obligations under this agreement by the Provider and Guest; past, present and future known addresses of the parties, with each other, with credit and reference providers for referencing purposes and rental decisions; with Utility and Water Companies, local authority Council Tax and Housing Benefit departments, Mortgage lenders, to help prevent dishonesty, for administrative and accounting purposes, or for occasional debt tracing and fraud prevention. Under the Data Protection Act 1998 you are entitled, on payment of a fee which will be no greater than that set by statute, to see a copy of personal information held about you and to have it amended if it is shown to be incorrect. We do not sell Guest details to third parties.
The trading hours of The London Agent are 9.00 am to 5.30 pm GMT Monday to Friday. These hours are the business day in the terms of this contract.
Guests may also be required to enter into booking agreements with individual Providers in addition to the Short Let Booking Contract provided by The London Agent.
Guests are required to provide proof of identity to comply with immigration law and fraud protection policies.
The Lead Guest booking on behalf of other guests shall be held liable under the Terms and Conditions of this contract. If you are booking on behalf of others, please advise them of the terms and conditions contained herein. We urge you to obtain holiday or travel insurance that will protect you against your costs incurred.
SHORT LET BOOKING CONTRACT
Below is the Short Let Booking Contract which is a legally binding contract between the Guest, and the Property Provider for the provision of temporary accommodation on terms specified. If there is anything that you do not understand please ask us or seek advice from a qualified person.
This agreement and the letting are all governed by and shall be construed in accordance with English law. By accepting the agreement you agree to submit to the exclusive jurisdiction of the English courts.
The Provider lets the Property and the Guest takes the Property to occupy for the Fee and in accordance with the terms and conditions set out in this agreement.
Your stay at any property is not intended to confer exclusive possession on the Guest nor to create the relationship of Landlord and Tenant. The Guest will not be entitled to any tenancy or any assured short hold or assured tenancy or to any statutory protection under the housing act 1988, or to any other statutory security of tenure now or upon the determination of this agreement.
The clause paragraph headings do not form part of this agreement and shall not be taken into account in its construction and interpretation.
Words importing one gender include all other genders, words importing the singular include the plural and vice versa, and words importing persons shall be construed as importing a corporate body or partnership and vice versa.
The Provider is the person or persons who at any relevant time own, or have a formal interest in, the Property that gives them the right to possession of the Property.
The Guest/s is the person/s who at any relevant time is/are entitled to occupy the premises under the terms of this Short Let Booking Contract. Permitted Guests are the people named on the Booking Summary, supplied at the same time as this agreement. Whenever there is more than one guest all promises and obligations can be enforced against all of the guests jointly and against each individually.
The Lead Guest is the person who arranges the accommodation submits the on-line booking form and must be over the age of 21. The Lead Guest booking on behalf of other guests shall be held liable under the Terms and Conditions of this contract.
The Property is the flat / house named on the Booking Summary and includes the furniture, fixtures and fittings specified in the inventory; the use of any rights of access, paths, drives entranceway, any common parts and any other things reasonably necessary for the enjoyment of the property and which the Provider can grant.
The Term is the period of stay at the Property. The Fee is payable in a single sum in advance of the start of the letting term.
The Security Deposit is the money held against any breakages, damage and exit cleaning done to the property during the accommodation period. A cash deposit may be requested or pre-authorised credit card details.
The Agent who arranged this licence and is acting for the Provider is The London Agent (UK) Ltd trading as The London Agent. Registered address is Office 404 4th Floor Albany House, 324/326 Regent Street, London W1B 3HH, ENGLAND. Registered in London & Wales no 6744644.
The Inventory means the list of items in the house and their schedule of condition. The Provider will supply an inventory and schedule of condition of the contents of the property at the commencement of the Term.
TERMS AND CONDITIONS OF AGREEMENT
Standard Arrival time is as stated on the Booking Summary
Standard Departure time is as stated on Booking Summary.
The Fee is payable in advance of the start of the letting term in cleared funds for the amount as stated on the Booking Summary.
The maximum occupancy is the number of people specified on the Booking Summary. The number specified includes adults, children and infants.
The security deposit may be payable in advance of the start of the letting term in cleared funds as per the terms and conditions of the Agent.
The Provider promises
These are the things that the Provider agrees to do or not to do. If the Provider breaks or does not comply with any of his obligations in this agreement or of his statutory obligations, the Guest may be entitled to a partial refund from the Provider, or to seek other legal remedies against the Provider.
The Provider now promises that he will:
Comply with all of his statutory obligations.
Pay all the costs of ownership in relation to the Property including the cost of all services now installed at the Property and used by the Guest during the stay including but not limited to gas, electricity, water, council tax, telephone line rental (but not call charges), internet access charges, television licence fee and satellite or cable fees if installed.
The furnishing of, including but not limited to, TV, cable, internet, wifi, satellite, air- conditioning, pool facilities, lifts, barbecues, tablets, play stations and mp3 players are a courtesy of the Provider and in the event of failure, repair or replacement is not guaranteed during the Term of the stay.
To repair the structure and exterior (including drains, gutters and external pipes) of the premises; to keep in repair and proper working order the installations in the premises for supply of water, gas and electricity and for sanitation (including basins, sinks, baths and sanitary conveniences, but not other fixtures, fittings and appliances for making use of water, gas or electricity); to keep in repair and proper working order the installations in the premises for space heating and heating water. In determining the standard of repair required by the Provider under this clause, regard shall be had to the age, character and prospective life of the premises and the locality in which it is situated
To take reasonable steps to ensure that the Provider’s domestic gas and electrical appliances and other similar mechanical appliances in the premises for which he is responsible are safe, in proper working order and in repair both at commencement of, and during the tenancy, as may be necessary from time to time in order to comply with the Providers obligations under the Gas Safety (Installation and Use) Regulations 1998, the Electrical Equipment (Safety) Regulations 1994, the Plugs and Sockets etc., (Safety) Regulations 1994.
The Provider confirms that all appropriate consents necessary for him to agree this contract have been obtained.
Provided the Guest performs the obligations set out in this agreement, not to interrupt or interfere with the Guest’s right to quiet possession and enjoyment of the Property.
The Provider agrees to insure the Property and, if he so wishes, the Provider’s fixtures, fittings and effects, against such risks as are normally covered by a householder’s comprehensive policy. The Guest is under no obligation to insure these things.
The personal effects of the Guest will not be insured by the Provider.
The Guest shall not (nor allow others to) do anything that could adversely affect the Provider’s insurance of the Property.
Inventory Check
The Provider may supply an inventory and schedule of condition of the contents of the property at the commencement of the Term. The Guest is advised to check the document thoroughly, sign agreement with the contents and return to the Provider within 24 hours of the commencement of the Term.
At the end of the Term the Provider or his Agent will check the inventory room by room. If the Provider is not satisfied as to the condition of a room or anything in it, the Provider may propose a deduction of a sum from the deposit, in order to put the matter right Allowance will be made for fair wear and tear that is reasonable damage brought about by dwelling in the property.
Wear and tear is foreseeable damage. Non- foreseeable damage, such as damage, which renders the item unusable, is not reasonable wear and tear.
The Guests promises:
A promise by the Guest not to do something also implies that the Guest will not allow someone else to do that same thing.
The Guest now promises that he will keep clean, in good repair and in accordance with the Inventory set out in the schedule the interior of the Property.
Clean, maintain and keep free from blockages and obstructions all baths, sinks, lavatories, cisterns, drains, gutters, pipes, chimneys and the like.
Keep clean and in good repair, (and, if mechanical, in good repair), the carpets, curtains and all other items in the Inventory.
Keep clean the insides of all windows and replace any which break for any reason.
To pay for any cleaning services that may be required to reinstate the Property to the same order that it was provided at the beginning of the tenancy.
To pay the Provider the value of replacement furniture or lost goods and not remove any items from the Property.
Repair any damage to the Property or to the Provider’s fixtures and fittings or to the common parts caused by the Guest or any visitor of the Guest to the Property, Reasonable Wear and Tear excepted, and to pay any costs incurred by the Provider carrying out such works in default.
Use the Property only as a temporary residence while on holiday, seconded, sabbatical or study and will not operate a business at the property or use it for any improper, immoral or illegal purpose.
Not assign, sublet, charge or part with or share possession or occupation of all or part of the Property without the prior written consent of the Provider. The Provider is under no obligation to give consent, nor to give a reason why consent is withheld.
Not cause nuisance or annoyance to the Provider, other Guests or any neighbours.
Not cause any damage or injury to any part of the Property.
Not make any alterations, improvements or additions to the Property.
Not erect any television aerial or apparatus.
Not change or remove any of the Provider’s installations, furniture, fixtures and fittings.
Not remove from the Property any of the items listed in the Inventory .
Not change or install any locks on any doors or windows nor have additional keys made for any locks without the prior written consent of the Provider.
Not keep or allow pets of any kind on the Property.
Not to smoke or allow anyone visiting to smoke in the Property.
Not place any advertisement or notice on the outside of the Property or where it may be seen from the outside of the Property.
Report to the Provider any disrepair or defect in respect of the Property or the fixtures and fittings and report any failure of mechanical or electrical appliances.
When ever the Property is left unattended, the Guest will fasten all locks to all doors and windows and activate any burglar alarm to prevent unauthorised access to the Property.
Entry and Repairs
The Guest must permit the Provider to enter the Property at all reasonable times with all the necessary workmen and appliances upon giving 24 hours notice except in the case of emergency.
To inspect the property and the Contents.
To carry out repairs that may be necessary during the Term pursuant to the Provider’s repairing obligations.
To carry out any repairs to the Property or the electric wiring, oil or water pipes or drains in or under the Property.
To execute all work necessary to remedy the Guest’s beach of any covenant contained in this agreement regarding repair maintenance of decoration. To make inventories of all fixtures on the Property.
To permit the premises to be viewed during working hours and or at other reasonable times including at week-ends by prospective Guests or purchasers who are authorised to do so by the Provider or his appointed agent.
Except where mutually agreed otherwise with the Guest, the Provider or his authorised agent or representative will accompany these viewing appointments.
The Provider retains possession of the premises at all time.
The Provider will retain keys to access the premises.
The Guest will not have exclusive possession of the property.
Guest’s departure
At the end of the Term the Guest will:
Immediately return all the keys of the Property to the Provider or his Agent or comply with such arrangements for the return of the keys as the Provider reasonably suggests before the commencement of the Term.
Remove all personal effects and rubbish and leave the Property and the Provider’s fixtures and fittings in the same clean condition and state of repair as at the start of the Term, Reasonable Wear and Tear excepted.
Items left at the Property on the departure of the Guest will not be retrieved and returned to the Guest by the Provider or his Agent.
Re-entry
If at any time during the term any covenant by the Guest contained in this agreement is not performed or observed the Provider may at any time re-enter the Property or any part of it in the name of the whole. Upon such re-entry this Booking Contract shall end but without prejudice to the right of the Provider in respect of any breach of any covenant by the Guest contained in this agreement.
Notices
Any notice required to be served under this agreement shall be deemed to be served if sent by first class recorded delivery post, in the case of the Guest to the address of the Property, and in the case of the Provider to the address of the Agent
CANCELATION AND REFUND
Cancelation of the booking must be submitted to the Agent by e-mail who will confirm receipt thereof.
If a guest cancels more than 6 weeks before the start of the Term 50% of the Fee will be refunded.
If a guest cancels six weeks or less from the start of the Term the Provider will be entitled to retain 100% of the Fee.
The security deposit will be refunded to the Guest less any bank charges incurred processing the booking and the refund.
If the Guest does not pay in accordance with the agreed terms and conditions the Agent will consider the reservation cancelled by the Guest.
If the Guest does not arrive within one business day of the start of the term and does not notify the Agent of the delay the Agent and Provider will consider the reservation cancelled by the Guest.
If the Guest departs before the determination of the term no refunds will be given to the Guest.
Requests by the Guest to alter the Term are regarded as a request to cancel.
In the event of cancellation by the Provider owing to damage by fire, storm or any cause outside the control of the Provider, liability will be limited to refunding all monies paid by the Guest including bank charges and administration fees.
Individual property owners may request a variation to this policy in which case you will be notified at the time you request your reservation.
We urge you to obtain holiday or travel insurance that will protect you against your costs incurred.
A cookie is a file that is downloaded to your computer when you access certain websites. Among other things, cookies allow a website to store and retrieve information about your browsing habits or your device and, depending on the information it contains and the way you use your computer, may be used to recognise you.
Cookies are essential for the operation of the Internet, providing countless benefits for the provision of interactive services, and facilitating the navigation and usability of our website.
The information that we provide below will help you understand the different types of cookies:
TYPES OF COOKIES
DEPENDING ON THE ENTITY IN CHARGE
- First-party cookies: These are collected by the editor to provide the service requested by the user.
- Third-party cookies: These are collected and managed by a third party, so they cannot be considered as first-party.
DEPENDING ON THE TIME ENABLED
- Session cookies: These collect data while the user is browsing the website in order to provide the requested service.
- Persistent cookies: These are stored in the terminal and the information obtained will be used by the entity in charge of the cookie to provide the requested service.
DEPENDING ON THEIR PURPOSE
- Technical cookies: These are necessary for users to efficiently browse the website.
- Personalisation cookies: These enable the characteristics (language) for the user to browse the website.
- Analytic cookies: These give the provider an analysis of the user's browsing behaviour in order to monitor the use of the website and to produce statistics about the most visited content, number of visitors, etc.
- Advertising cookies: These allow the editor to include advertising space on the website, according to its content.
- Behavioural advertising cookies: These allow the editor to include advertising space on the website according to the information obtained through the user's browsing habits.
Necessary cookies
Necessary cookies help make a website usable, activating basic functions such as page browsing and accessing secure areas of the website. The website cannot function adequately without these cookies.
Preference
Preference cookies allow more advanced functionality and a more personalised experience of our website. For example, they inform us of the pages that you have visited in order to access what you are looking for more easily.
Analytics
Analytics cookies help website owners understand how visitors interact with the website by gathering and giving information anonymously.
Marketing
Marketing cookies are used to track visitors on a website. The reason for this is to show relevant and attractive advertising for the individual user, and as such, making it more valuable for editors and third-party advertisers.
According to the provisions of Article 22.2 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, COMPANY NAME would like to inform users about the cookies used on our website:
TYPES OF COOKIES
First-party cookies: YES
Third-party cookies: YES
Session cookies: YES
Persistent cookies: YES
PURPOSE
Technical cookies: YES
Personalisation cookies: YES
Analytic cookies: YES
Advertising cookies: YES
Behavioural advertising cookies: YES
Google Analytics: This service stores cookies for the statistical analysis of traffic and number of visits to this website. By accepting analytics cookies, you are giving your consent for Google to process information about you. Therefore, to exercise any right in this regard, you must communicate directly with Google.
In the case of cookies from Google Analytics, the company stores cookies on servers in the United States and agrees not to share data with third parties, except where necessary for purposes of system functionality or when required by law to this end. Google certifies that it does not store your IP address.
Google Inc. is a company that adheres to the Privacy Shield Framework, which ensures that all data transferred shall be processed with a level of protection in accordance with European regulations. You can find detailed information about this subject on the following link: https://support.google.com/analytics/answer/6004245?hl=en
If you wish, you may use the Google Analytics Opt-Out Browser Add-on, and through its settings, analytic cookies for this service may be rejected in all browsers. You can find more information about this at the following link: https://tools.google.com/dlpage/gaoptout?hl=en-GB
Likewise, COMPANY NAME hereby informs the user that they may configure their browser to alert them when cookies are received, and they may, if desired, prevent them from being installed on their hard drive.
Below are the links for different browsers in order to carry out this configuration:
Firefox: https://support.mozilla.org/en/products/firefox/protect-your-privacy/cookies
Chrome: https://support.google.com/chrome/
Internet Explorer: https://support.microsoft.com/en-GB
Edge: https://support.microsoft.com/en-GB
Safari: https://support.apple.com/en-gb/guide/safari/welcome/mac
Opera: https://help.opera.com/en/latest/web-preferences/#cookies
Click here to change your cookie settings.
The Privacy Policy of The London Agent
Privacy Notice
This is the privacy notice of The London Agent (UK) Ltd trading as The London Agent. In this document, “we”, “our”, or “us” refer to The London Agent (UK) Ltd trading as The London Agent.
We are company number 6744644 registered in England & Wales .
Our registered office is at 3rd Floor, Albany House, 207 Regent Street, London W1B 3HH
Introduction
This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
The bases on which we process information about you
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.
If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.
If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
1.Information we process because we have a contractual obligation with you
When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
verify your identity for security purposes
sell products to you
provide you with our services
provide you with suggestions and advice on products, services and how to obtain the most from using our website
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
2. Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities and our products and services, you provide your consent to us to process information that may be personal information.
Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.
Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.
If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us. However, if you do so, you may not be able to use our website or our services further.
3. Information we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.
Where we process your information on this basis, we do after having given careful consideration to:
whether the same objective could be achieved through other means
whether processing (or not processing) might cause you harm
whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so
For example, we may process your data on this basis for the purposes of:
record-keeping for the proper and necessary administration of our business
responding to unsolicited communication from you to which we believe you would expect a response
protecting and asserting the legal rights of any party
insuring against or obtaining professional advice that is required to manage business risk
protecting your interests where we believe we have a duty to do so
4. Information we process because we have a legal obligation
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal information.
Specific uses of information you provide to us
5. Complaints regarding content on our website
If you complain about any of the content on our website, we shall investigate your complaint.
If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.
Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.
If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
6. Information relating to your method of payment
Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.
At the point of payment, you are transferred to a secure page on the website of Stripe, SagePay or some other reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.
7. Job application and employment
If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.
If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.
8. Sending a message to our support team
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our business.
We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.
9. Complaining
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
10. Affiliate and business partner information
This is information given to us by you in your capacity as an affiliate of us or as a business partner.
It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.
The information is not used for any other purpose.
We undertake to preserve the confidentiality of the information and of the terms of our relationship.
We expect any affiliate or partner to agree to reciprocate this policy.
Use of information we collect through automated systems when you visit our website
11. Cookies
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.
If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.
We use cookies in the following ways:
to track how you use our website
to record whether you have seen specific messages we display on our website
to keep you signed in our site
to record your answers to surveys and questionnaires on our site while you complete them
to record the conversation thread during a live chat with our support team
12. Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our website are recorded.
We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.
Disclosure and sharing of your information
13. Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.
14. Credit reference
To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
15. Data may be processed outside the European Union
Our websites are hosted in the United Kingdom.
We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.
Accordingly data obtained within the UK or any other country could be processed outside the European Union.
For example, some of the software our website uses may have been developed in the United States of America or in Australia.
We use the following safeguards with respect to data transferred outside the European Union:
the data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union
Access to your own information
16. Access to your personal information
At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.
To obtain a copy of any information that is not provided on our website you may send us a request at rentals@thelondonagent.com.
After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
17. Removal of your information
If you wish us to remove personally identifiable information from our website, you may contact us at rentals@thelondonagent.com.
This may limit the service we can provide to you.
18. Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
Other matters
19. Use of site by children
We do not sell products or provide services for purchase by children, nor do we market to children.
If you are under 18, you may use our website only with consent from a parent or guardian
We collect data about all users of and visitors to these areas regardless of age, and we anticipate that some of those users and visitors will be children.
Such child users and visitors will inevitably visit other parts of the site and will be subject to whatever on-site marketing they find, wherever they visit.
20. Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
21. How you can complain
If you are not happy with our privacy policy or if have any complaint then you should tell us by email. Our address is rentals@thelondonagent.com.
If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/
22. Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
to provide you with the services you have requested;
to comply with other law, including for the period demanded by our tax authorities;
to support a claim or defence in court.
23. Compliance with the law
Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.
However, ultimately it is your choice as to whether you wish to use our website.
24. Review of this privacy policy
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.
If you have any question regarding our privacy policy, please contact us.
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